Thank you for purchasing a solid wood balance board from our website. In order to ensure your rights and satisfaction, we have formulated the following return policy, please read it carefully:
Return Validity Period: Return or exchange requests can be made within 7 natural days after signing for receipt.
Return Conditions
- Make a request within the return validity period.
- There was no visible damage to the wooden balance board.
- All accessories must be complete and the cork/roller and base need to be sent back together.
- Please keep the original packaging.
Return Process
Contact customer service: If you need to return the product within the return validity period, please contact Terrion Brown by sending an email to [email protected] to apply for a return. Please provide your order number and information about the product to be returned. We will help you process it within 1-2 business days. Please wait patiently for our reply.
Return the product: After successfully applying for return, send the wooden balance board to 1144 Rutledge Ave, Florence, South Carolina, 29505, with the addressee being Terrion Brown.
Packaged goods: Pack the wooden balance board properly in the original box and send it back with the completed return label (the return label is included in the original packaging)
Synchronization information: After shipment, please email the order number and courier information to [email protected].
Once we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $6 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return Shipping
If the product is returned due to product quality issues or our mistakes, we will bear the return shipping costs.
If the product is returned due to personal reasons, the customer must bear the return shipping costs.
Exchange Conditions
- Make a request within the return validity period.
- Wooden balance board purchased at exhausttv.com.
- Replacement of the same product.
Exchange Process
Contact customer service: If you need to exchange the product within the return validity period, please contact Terrion Brown by sending an email to [email protected] to apply for an exchange. Please provide your order number and information about the product that needs to be exchanged. We will help you process it within 1-2 business days. Please wait patiently for our reply.
Return the product: After successfully applying for an exchange, send the wooden balance board to 1144 Rutledge Ave, Florence, South Carolina, 29505, with the addressee being Terrion Brown.
Packaged goods: Pack the wooden balance board properly in the original box and send it back with the return label (the return label is in the original packaging)
Synchronization information: After shipment, please email the order number and courier information to [email protected].
Once we sign for it, a new wooden balance board will be sent within 1-2 business days. Delivery time is 2-6 business days.
Exchange Freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting Fee
You don’t have to pay to republish your product.
Precautions:
Please ensure that the return information provided is accurate to avoid processing delays.
During the return process, we recommend that you keep relevant express delivery documents for easy inquiry and tracking.
We want you to be satisfied with your purchase, and if you have any questions or need assistance with our return policy, please contact Terrion Brown at [email protected] or +(1)(720) 615-9133.